Terms & Conditions

1. Agreement to Terms

By booking a repair visit, requesting an estimate, or using the services of Fixing Care (fixingcaredubai.com), you agree to these Terms and Conditions. These terms apply to all domestic appliance diagnosis and repair services provided across Dubai, UAE.

2. Scope of Services

Fixing Care arranges at-home technical inspection, troubleshooting, maintenance, and repair for major household appliances including:

• Washing machines (Front load, top load, automatic)
• Washer dryers (Freestanding and integrated combination units)
• Dishwashers (Built-in, freestanding, and compact models)
• Refrigerators and freezers (Single door, double door, side-by-side)
• Cooking ranges, ovens, and cooktops (Gas, electric, and dual-fuel)

3. Appointments & Attendance

We strive to provide accurate arrival windows. Same-day visit requests depend on technician schedules, community access permissions, time of booking, and the availability of parts. Customers must ensure an adult is present during the scheduled service visit.

4. Diagnosis & Prior Approval

Fixing Care operates on a strict quote-before-repair principle:

• Our technician conducts a methodical fault inspection upon arrival.
• The technician explains the root cause, necessary repairs, replacement part requirements, and the total cost before any work begins.
• No repair work proceeds without the customer’s explicit verbal or written approval.

5. Replacement Parts & Quality Guarantee

Where parts replacement is necessary, we use high-grade, model-compatible spare parts. Replaced components carry a service warranty against manufacturing defects, the specific duration of which will be indicated on your service receipt or invoice. This warranty does not cover pre-existing faults, misuse, power surges, or external water supply damages.

6. Independent Service Disclaimer

Fixing Care is an independent appliance repair service provider operating in the Emirate of Dubai. Fixing Care is not authorized, endorsed by, or directly affiliated with the manufacturers of Bosch, Siemens, Miele, Samsung, LG, Whirlpool, Hisense, Indesit, or any other trademarked brand names. All brand names and logos referenced on our website serve solely to identify the appliance brands our technicians inspect and repair.

7. Customer Responsibilities

Customers are responsible for providing safe, unobstructed access to the appliance, as well as operational power and water connections required for functional testing upon repair completion.

8. Contact & Customer Care

For inquiries, warranty follow-up, or service requests, please reach our Dubai customer support team: