Privacy Policy

1. Introduction

Welcome to Fixing Care (operating at fixingcaredubai.com). We value your privacy and are committed to protecting the personal details you share with us when inquiring about or booking home appliance repair services across Dubai.

2. Information We Collect

To provide efficient diagnosis, scheduling, and at-home repair services, we collect necessary contact and service information, including:

• Contact details: Name, phone number, and WhatsApp contact information.
• Location details: Building name, street, community, or apartment details in Dubai (such as Al Karama, Dubai Marina, JLT, JVC, Business Bay, etc.).
• Appliance specifications: Appliance brand, model number, fault description, photos or short videos of the issue.

3. How We Use Your Information

We use your personal data strictly for operational service purposes:

• To schedule and confirm technician arrival times and service windows.
• To communicate pre-visit instructions, diagnostic findings, and written quotes before repair work begins.
• To verify spare parts compatibility according to your appliance model number.
• To provide post-repair follow-up, invoice references, and customer care assistance.

4. WhatsApp & Telephone Communication

When you initiate a booking via WhatsApp or telephone at (056) 905 8770, your message details are processed directly to facilitate swift customer support. We do not sell, rent, or trade your contact details with unrelated third-party marketers.

5. Data Protection & Security

Fixing Care implements practical organizational and technical measures to safeguard your personal details from unauthorized access, accidental alteration, or disclosure. Service details are accessed solely by authorized technicians and booking coordinators.

6. Third-Party Links & Disclaimers

Our website references third-party brand names (such as Bosch, Siemens, Samsung, LG, Miele, etc.) solely to describe the appliances we service as an independent repair provider. We do not control and are not responsible for the privacy practices of external websites linked from our pages.

7. Contact Information

If you have questions regarding this Privacy Policy or wish to request an update to your contact details, please contact us: